QP Jewellers Reviews

I bought two necklaces from QP Jewellers, one of them was broken after it had only been worn twice. So I contacted them and was asked to return the necklace for repair/exchange. I sent the necklace to the address provided by international express post and the tracking shows it arrived in the US (apparently their dispatch/return team is based in the US) after 4 days. The tracking shows there were two attempted deliveries to the address provided and it was unattended. So I emailed their customer service and there was no reply. After 4 emails I finally got a reply from their customer service manager saying he would personally looking into this until resolved. I tracked the parcel again and there was another attempted delivery. So the return address is constantly unattended. Now it has been another week the parcel is still waiting to be collected at local post office and they start to ignore my emails again. They get a lot of positive feedback, but look what happens when they send you a defective product. Avoid buying from them!

For several years now I have purchased from QP, every time excellent service and quality. For my wife's birthday and Christmas, shopping is easy. Cannot recommend these guys enough.

The delivery and customer service were very prompt in their responses to questions I raised. However the emerald pendant I ordered was nothing like that of the picture completely clouded and a completely different shade of green. Unfortunately this is an Xmas present so hopefully my girlfriend will still like it if not I won't be able to return as it's to far past the refund date.

Items seem great (although i have not given them to my wife yet) if i have one complaint it would be i purchased the thickest chain but still seems a little flimsy, i would have gladly paid more for a better chain.

Fast delivery and lovely jewellery. My wife loved it (and she's not easy to please). Would definitely use the company again.

I went online to buy a surprise present for my wife. The main reasons for using QP Jewellers were the quality of the photographs which accurately represented the colour of the items being offered and the competitive price being shown. When delivered, the product was exactly the same as the photos, a deep red colour, which is what I wanted. I'm very pleased to recommend QP Jewellers and will use them again.

There was a great range in what I was seeking, unlike here. Good price and quality and quick response to my question as to how to apply discount. V. good follow-up with postage information and delivery within the stated time.

VERY PLEASED WITH MY RUBY PENDANT, SERVICE WAS GREAT, THEY TOOK NOTE THAT I WANTED A RED RUBY NOT A PINK OR PURPLE ONE. THE DELIVERY WAS QUICK AND CAME IN A NICE BOX.

I ordered emerald earrings based on the picture on their web site. What I got instead looked like I piece of dull plastic. After calling their customer service and exchanging emails, I was receiving conflicting information. On the phone they told me they didn't have better quality stones, through email they offered to replace the stones with better quality stones. I opted to return the earrings and never have anything to do with them again.

I got a few pieces of jewellery from this shop for my wife. I got great advice from Johnathan on the website live chat before making the order. All of the jewellery arrived at same time which was good. Mostly my wife love the jewellery very much. Thank you Johnathan who help me at QP Jewellers. I will buy again from this shop and recommend to everyone. Thank you.

I waited for my purchase to arrive before sending in this review to ensure my special wishes were fulfilled, I need not have worried, you exceeded ALL my requirements. You satisfied every request I had. Thanks goes to Jonathan who understood all my concerns and requirements. I WILL BE BACK AGAIN, many thanks.
PJH

I used this website to buy a gift for my Mother. I got her a pair of amethyst stud earrings with a floral design. To say I was impressed is an understatement. The jewellery not only looks beautiful but is very elegantly presented. My Mother is over the moon with her new earrings and I'm very happy with all aspects of the service I received from QP Jewellers. My order was placed then delivered to Switzerland shortly after I think using FedEx.

I sent in my bracelet for repair, which was fine and they dealt with it very efficiently. After chasing up on my dispatch I didn't receive a tracking ID and again after chasing up I was told my item was already delivered to my house. I never received it. Then I was told, finally after I got an answer, they will get in touch with the dispatch department. Still waiting for feedback and I tried to talk to someone since then. I am still waiting and my bracelet is in Neverland. I hope my social media comment will finally make them to reply.

They get a lot of positive feedback, but look what happens when they send you a defective product. You may never see it again. They do not answer phone calls, answer emails. I only asked for a replacement for a defective necklace. Not a lot to ask from a big company. Now it will go to legal action. Nightmare. Avoid.

A few months ago I bought a (what I thought at the time) quality sapphire necklace. Less than a month later and after only a few wears, the sapphire popped out. I emailed QP requesting a return. * assured me he would look into processing a refund once I sent it back to them, so I sent it along with the form clearly stipulating that I wanted a refund. I heard nothing back, so after 3 weeks I requested an update on the situation. * explained that the necklace was being repaired as this was supposedly what it said on the form. Luckily I had filled out the pdf form electronically before printing it and posting it, so I double checked. Once again, it clearly stipulated on the form that I wanted a *refund*. I sent the electronic form to prove that I had requested a refund. * assured me I would receive a refund shortly. 11 days later I had not received a refund but instead received 2 emails from FedEx advising me that I would be getting a delivery from QP to an address I no longer lived at! I had to make an international call to FedEx to tell them to return the package to the sender as there had been a mistake. At this point I tried calling QP several times and they did not once answer their phones. I emailed them instead. That was 5 days ago now and I have finally received a refund - except it is $30 less than what I paid (not to mention the added expenses of tracked postage and an international call). I am not chasing QP any further as I am beyond fed up with this whole fiasco. Save your money, time and sanity and get your jewellery somewhere else.

*Personal information redacted by admin